Terms & Conditions
Last Updated: August 2026
Welcome to Fleura Store. By accessing or placing an order through our website, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
1. General
Fleura Store specializes in handcrafted floral bouquets and gift products. As each item is handmade, slight variations in color, size, and design may occur. These variations are natural and do not constitute defects.
2. Orders
- All orders are subject to availability and confirmation.
- Please ensure that the shipping address, contact number, and other details provided during checkout are accurate.
- Once an order is confirmed, changes or cancellations may not be possible if production has already begun.
3. Pricing
- All prices displayed on the website are in Indian Rupees (INR).
- Prices are subject to change without prior notice.
- Applicable taxes and shipping charges, if any, will be displayed during checkout.
4. Payment
We accept secure online payments through the payment methods available on our website.
Cash on Delivery (COD) is not available. All orders must be prepaid before they are processed.
5. Shipping & Delivery
- Orders are processed within the estimated processing time mentioned on the website.
- Delivery timelines may vary depending on your location and courier services.
- Fleura Store is not responsible for delays caused by courier partners, weather conditions, public holidays, or unforeseen circumstances.
6. No Return, No Exchange & No Refund Policy
Due to the handmade and customized nature of our products:
- We do not accept returns.
- We do not offer exchanges.
- We do not provide refunds for products once they have been shipped or delivered.
Please review your order carefully before completing your purchase.
If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with clear photos of the product and packaging. We will review the issue and, where appropriate, provide a suitable resolution at our sole discretion.
7. Product Images
We make every effort to display our products accurately. However, slight differences in color, appearance, or size may occur due to screen settings, lighting, and the handmade nature of our products.
8. Intellectual Property
All content on this website, including images, logos, product designs, text, and graphics, is the property of Fleura Store and may not be copied, reproduced, or used without prior written permission.
9. Limitation of Liability
Fleura Store shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products beyond the value of the purchased product.
10. Privacy
Your personal information is collected only for order processing and customer support. We do not sell or share your personal information with third parties except where necessary to process your order or comply with legal requirements.
11. Changes to Terms
Fleura Store reserves the right to update or modify these Terms & Conditions at any time without prior notice. Changes become effective immediately upon publication on this website.
12. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Fleura Store
Email: mybusinessphase@email.com